Terms & Conditions

1. Acceptance of Terms

Welcome to Connect Clicks. By accessing our website, using our services, or entering into an agreement with us, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you (the "Client") and Connect Clicks (the "Company," "we," "us," or "our"). These Terms apply to all visitors, users, and others who access or use our services.

2. Services Description

Connect Clicks provides the following services:

2.1 Lead Generation & Client Acquisition

We provide lead generation services through targeted advertising campaigns, inbound marketing strategies, and automation systems. Our services include but are not limited to: paid advertising management, lead nurturing, email marketing automation, and CRM integration.

2.2 Appointment Booking Services

We offer appointment booking services with a unique pay-per-show model. You only pay for appointments where prospects actually attend the scheduled meeting. Services include ad creation, lead qualification, appointment scheduling, and reminder systems.

2.3 Automated Systems Setup

We design and implement custom automation systems for your business, including workflow automation, CRM setup and integration, email sequence automation, and other process automation solutions.

2.4 Campaign Optimization

We provide ongoing monitoring, analysis, and optimization of your marketing campaigns to maximize return on investment through A/B testing, audience refinement, and conversion rate optimization.

Service Specifications: The specific scope of services, deliverables, timelines, and pricing will be detailed in individual service agreements or statements of work ("SOW").

3. Account Registration and Access

To use certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that we believe violate these Terms or engage in fraudulent activity.

4. Payment Terms

4.1 Pricing

Pricing for our services varies based on the scope of work, service type, and specific client needs. All pricing will be clearly outlined in your service agreement or SOW before work begins.

4.2 Payment Structure

• Pay-Per-Show Model: For appointment booking services, you are only charged for appointments where prospects actually attend. No-shows are not charged.
• Monthly Retainer: For ongoing services like lead generation and campaign optimization, monthly retainer fees apply.
• Project-Based Fees: For one-time projects like automation setup, project-based pricing applies.
• Ad Spend: Advertising costs are separate from our service fees and are billed at actual cost.

4.3 Billing and Invoicing

Invoices will be sent according to the schedule specified in your service agreement. Payment is due within 15 days of invoice date unless otherwise specified. Late payments may incur a late fee of 2% per month or the maximum allowed by law, whichever is less.

4.4 Refund Policy

Due to the nature of digital marketing services and the immediate value provided, all payments are generally non-refundable. However, refunds may be considered on a case-by-case basis for services not yet delivered. Ad spend is non-refundable.

5. Client Responsibilities

To ensure successful service delivery, you agree to:

• Provide Timely Information: Supply all necessary information, materials, and access required for service delivery
• Timely Responses: Respond to our communications within reasonable timeframes
• Access Provision: Provide necessary access to your systems, platforms, and accounts (e.g., ad accounts, CRM, website)
• Approval and Feedback: Review and approve deliverables in a timely manner
• Compliance: Ensure all information provided is accurate and complies with applicable laws and regulations
• Brand Guidelines: Provide clear brand guidelines and creative direction when required
• Communication: Maintain open communication about business changes that may affect our services

Delays caused by failure to fulfill these responsibilities may result in project timeline extensions and may not be grounds for refunds or fee reductions.

6. Intellectual Property Rights

6.1 Company Intellectual Property

All systems, tools, methodologies, processes, automation frameworks, and proprietary technology developed by Connect Clicks remain the exclusive intellectual property of Connect Clicks, even when customized for your business. This includes but is not limited to:

• Automation workflows and systems architecture
• Proprietary marketing methodologies
• Software code and scripts
• Templates and frameworks

6.2 Client Intellectual Property

You retain all rights to your pre-existing intellectual property, including your brand assets, content, and business information. By engaging our services, you grant us a limited license to use your intellectual property solely for the purpose of delivering our services.

6.3 Deliverables

Upon full payment, you receive ownership of specific client-facing deliverables such as ad copy, creative assets, and campaign reports. However, the underlying systems, processes, and methodologies remain our property.

6.4 Third-Party Materials

Any third-party materials, tools, or services used in delivering our services remain the property of their respective owners and are subject to their terms of use.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of our business relationship.

7.1 Confidential Information Includes:

• Business strategies and plans
• Financial information
• Customer data and lists
• Proprietary processes and systems
• Trade secrets

7.2 Exceptions

Confidential information does not include information that: (a) is publicly available, (b) was known prior to disclosure, (c) is independently developed, or (d) is required to be disclosed by law.

7.3 Duration

Confidentiality obligations continue for 3 years after the termination of our service agreement.

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that we will provide services with reasonable skill and care in accordance with industry standards.

8.2 Results Disclaimer

IMPORTANT: While we use industry best practices and work diligently to achieve results, we cannot guarantee specific outcomes, such as:

• A specific number of leads or sales
• Specific return on investment (ROI)
• Specific conversion rates
• Specific appointment attendance rates

Marketing results depend on numerous factors outside our control, including your product/service quality, pricing, market conditions, competition, and your ability to close sales.

8.3 No Warranty

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability

9.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNECT CLICKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9.2 Maximum Liability

Our total liability for any claims arising out of or related to these Terms or our services shall not exceed the total amount paid by you to Connect Clicks in the 12 months preceding the event giving rise to the claim.

9.3 Advertising Platforms

We are not liable for actions taken by third-party advertising platforms (Google, Facebook, etc.), including account suspensions, policy violations, or platform changes. While we follow all platform policies, final approval and account management decisions are made by the platforms themselves.

10. Termination

10.1 Termination by Client

You may terminate services by providing 30 days' written notice. You remain responsible for payment of all services rendered up to the termination date and any non-cancellable costs incurred on your behalf.

10.2 Termination by Company

We may terminate services immediately if you:

• Fail to pay invoices within 30 days of due date
• Breach these Terms
• Engage in fraudulent or illegal activities
• Fail to provide necessary cooperation or materials

10.3 Effect of Termination

Upon termination:

• All outstanding invoices become immediately due
• We will cease all work on your account
• You must return or destroy any of our confidential information
• Access to our systems and tools will be revoked
• Campaigns may be paused or discontinued

10.4 Survival

Provisions regarding payment obligations, intellectual property, confidentiality, warranties, and limitation of liability survive termination.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Continued use of our services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our services.

12. General Provisions

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising out of these Terms shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

12.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12.4 Entire Agreement

These Terms, together with any service agreements or SOWs, constitute the entire agreement between you and Connect Clicks regarding our services and supersede all prior agreements.

12.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

12.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or internet service failures.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us: